Why is my Printer Not Printing
If you have a Hewlett-Packard all-in-one (AIO) printer, and you’re having trouble getting some of its scanning features to work, take heart. HP’s printing software offers a collection of settings that will likely provide the solution. The only problem is that HP keeps these settings so hidden that even some of their tech support employees don’t know about them.
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I first became aware of these settings when I was unable to resolve a scanning failure with my Hewlett-Packard OfficeJet 8600 Pro. I had no trouble initiating a scan from software on my Mac. In fact, there are multiple ways to do this. HP’s printer software includes two separate scanning utilities, Scanner and HP Scan. The former is accessed from the printer’s Print Queue or the Print & Scan System Preferences pane; the latter is found in the Applications folder. Additionally, OS X provides Image Capture. These all get the job done.
However, I was more interested in initiating scans from the printer itself. Doing this comes in handy when scanning material, such as pages from a magazine, where it is more convenient to stand by the scanner (to turn pages and hold down the material) rather than sit by the Mac.
As the HP 8600 includes a Scan to Computer feature, accessible from the printer’s touchscreen, I thought I was set. Unfortunately, I couldn’t get the feature to work. I would navigate through a series of screens until a Start Scan button appeared. I pressed the button and… nothing. No scan, no error message, no anything.
Neither HP’s online support nor the printer’s User Guide offered any relevant advice. After I posted a message to the HP Support Forums, two HP employees replied with queries: Had I installed all the HP software that came with the printer? (Yes, I had). Had I checked the “Enable Scan to Computer” option from the Scan to Computer section of the included HP Utility application? (Yes, I had). While these steps are necessary, they were not sufficient to be the solution. No further suggestions were offered.