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Remote Support Services

Remote Support Services in USA

Get immediate Access, Desktop Management

Zenius Group provides 24 X 7 Remote Support Services for desktop support using a combination of chat, email and web ticket. The desktop support team is staffed with experienced Level 1 and Level 2 technicians who have extensive knowledge in supporting end-users on the PC desktop, PDAs, Blackberry, Ipad, iPhone, Mac, and desktop application issues. End-users can use any one of the options (chat, email or web ticket) to report an issue on the managed Windows desktop, laptop, and Apple computer. All issues would be handled by the desktop support team remotely. Our Remote Support Services a wide range of needs at the user level. We can help you:

Improve messaging, directory and desktop services as well as mobile devices and help desk service

Plan your migration and deployment strategies associated with hardware and software

Upgrade your network infrastructures              

Get online technical assistance for applications and operating systems for computers, peripherals, and handheld devices.

Techs Online Remote Technical Support Services

  • Immediate access to online technical support, 24×7
  • Access support from any location with internet access
  • Backup telephone support

Your Data is Secure by Remote Support Services

Remote PC access is only possible with your permission. Any data exchanged is encrypted for security. With screen-sharing, you monitor all steps taken to fix your problem.