Remote Support Services

Remote Support Services

Get immediate Access, Desktop Management

Zenius Group provides 24 X 7 desktop support using a combination of chat, email and web ticket. The desktop support team is staffed with experienced Level 1 and Level 2 technicians who have extensive knowledge in supporting end-users on PC desktop, PDAs, Blackberry, Ipad, Iphone, Mac and desktop application issues. End users can use any one of the options (chat, email or web ticket) to report an issue on the managed windows desktop, laptop and Apple computer. All issues would be handled by desktop support team remotely. Our services support a wide range of needs at the user level. We can help you:

Improve messaging, directory and desktop services as well as mobility devices and help desk service

Plan your migration and deployment strategies associated with hardware and software

Upgrade your network infrastructures              

Get online technical assistance for applications and operating sytems for computers, peripherals, and handheld devices.

Techs Online Technical Support Service

  • Immediate access to online technical support, 24×7
  • Access support from any location with internet access
  • Backup telephone support

Your Data is Secure

Remote PC access is only possible with your permission. Any data exchanged is encrypted for security. With screen-sharing you monitor all steps taken to fix your problem.